Publisher’s Weekly, the trade magazine of the book industry, recently asked for my advice on how brick and mortar bookstores can drive more customer loyalty. The article is up on their website, but you have to be a subscriber to read it. So, I thought I’d share some of the strategies I recommended here on my blog.

A new report from consulting firm Mercer shows that the top three benefits employees offer are different from what workers actually prefer. The most offered benefits are employer health insurance, a defined benefit contribution plan and a defined contribution match. But what employees want most are paid time off, a defined contribution plan, and reduced pricing on health insurance.