Author Archives: Kirk Kazanjian

The key to great customer service is within you

More companies than ever seem to be talking about their commitment to providing great service these days, yet surveys show customer satisfaction overall is low in most industries. In my new book, Driving Loyalty, I outline a series of steps companies can take to turn every customer and employee into a loyal fan. But what can customers themselves do to get better service, especially it comes to solving a particular issue or dispute?